Terms of Service

Who we are

Sypho.co.uk is operated by Sypho Tech Group Ltd, a company registered in England and Wales, company number [COMPANIES HOUSE NUMBER], with a registered office at [REGISTERED ADDRESS]. You can reach us at hello@sypho.co.uk.

Our service

Sypho connects customers in London with vetted, insured painting and plastering professionals. We provide fixed, upfront pricing through our online calculator, and we coordinate the booking, scheduling, and dispatch of a suitable crew for your job.

Every crew working through Sypho carries public liability insurance of at least one million pounds, with many crews covered up to five million pounds. Every completed job comes with a six month workmanship guarantee.

Materials

Unless otherwise agreed, you are responsible for supplying the paint and materials needed for your project. Our calculator will give you an indication of the quantities you are likely to need, but the final amount can vary depending on the condition of your surfaces and other factors on the day. Our pricing covers labour only.

Booking and pricing

The price shown at the time of booking is based on the information you provide about your property, including room sizes, surface condition, and the type of finish you choose. If the actual condition of the property on the day differs significantly from what was described, we will discuss any necessary price adjustment with you before continuing the work.

Payment

To confirm your booking, we require a deposit of twenty-five percent (25%) of the total price. The remaining seventy-five percent (75%) balance is held securely until the work has been completed to your satisfaction and you have approved it.

Cancellations and refunds

If you need to cancel your booking, you can receive a full refund of your deposit provided you cancel at least forty eight hours before the scheduled start time. Cancellations made less than forty eight hours before the start time are not eligible for a refund, as by this point we have already arranged and committed a crew to your job.

If Sypho needs to cancel or reschedule your booking for reasons within our control, we will offer you a full refund or the option to rebook at no extra cost.

During the work

Our crews will keep you updated on progress as the work moves from room to room. This is for your information and to give you visibility into the job, and it does not affect the payment schedule described above.

If you are not satisfied with any part of the work, please raise this with us as soon as possible so we can address it before the job is marked as complete.

Liability

While we take great care in vetting the professionals who work through our platform, and every job is covered by public liability insurance, Sypho's own liability is limited to the value of the booking in question, except where liability cannot be limited by law, such as in cases of death or personal injury caused by negligence.

Complaints and disputes

If something goes wrong, please contact us at hello@sypho.co.uk and we will do our best to resolve it quickly and fairly. Our goal is always to sort out any issue directly with you before it needs to go any further.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time to reflect changes in our services or our legal obligations. The latest version will always be available on this page.

Contact us

If you have any questions about these terms, please contact us at hello@sypho.co.uk.