Privacy Policy

Who we are

Sypho Tech Group Ltd is a company registered in England and Wales, company number [COMPANIES HOUSE NUMBER], with a registered office at [REGISTERED ADDRESS]. You can contact us at hello@sypho.co.uk with any questions about this policy or how we handle your information.

What information we collect

When you use our website or book a service through us, we may collect the following types of information.

• Contact details, including your name, email address, phone number, and property address.
• Booking details, including the type of work you need, the size and layout of your property, and any photos or notes you choose to share with us.
• Payment information, which is processed securely through our payment provider. We do not store your full card details on our own servers.
• Communication records, such as messages you send us through the website, email, or WhatsApp, so we can keep track of your request and respond properly.
• Technical information about how you use our website, such as your browser type and general location, which helps us keep the site working well and secure.

How we use your information

We use your information to arrange and carry out the painting or plastering work you book with us, to communicate with you about your project, to process payments, and to improve our services over time. We may also use your contact details to let you know about relevant updates or offers, but you can ask us to stop this at any time.

We never sell your personal information to third parties.

Sharing your information

We share the minimum information necessary with the tradespeople assigned to your job, so they can carry out the work you have booked and coordinate directly with you. This typically includes your name, address, phone number, and details of the work required.

We may also share information with trusted service providers who help us run our business, such as our payment processor and email provider. These providers are only permitted to use your information to provide the service we have asked them to.

We may disclose information if required to do so by law, or to protect the rights, property, or safety of Sypho, our customers, or others.

How long we keep your information

We keep your information for as long as necessary to provide our services, meet our legal obligations, and resolve any disputes. Once this is no longer needed, we securely delete or anonymise it.

Your rights

Under UK data protection law, you have the right to ask us what personal information we hold about you, to ask us to correct anything that is inaccurate, and to ask us to delete your information where it is reasonable to do so. You also have the right to object to certain uses of your information.

If you would like to exercise any of these rights, please contact us at hello@sypho.co.uk.

Cookies

Our website uses a small number of cookies to help it function properly and to understand how visitors use the site. You can control cookies through your browser settings at any time.

Changes to this policy

We may update this policy from time to time as our services or legal obligations change. Any updates will be posted on this page with a new effective date.

Contact us

If you have any questions about this policy or how we handle your personal information, please get in touch at hello@sypho.co.uk.