Cancellation and Refund Policy
Last updated: 5 July 2026
This page explains how cancellations and refunds work when you book a painting or plastering service through Sypho.
Deposit
When you confirm a booking with Sypho, you pay a deposit of twenty five percent of the total price shown by our calculator. This deposit secures your slot and allows us to arrange and prepare a crew for your job. The remaining seventy five percent is paid once the work is completed to your satisfaction.
Cancelling more than forty eight hours before your job
If you cancel your booking at least forty eight hours before the scheduled start time, you will receive a full refund of your deposit. Refunds are usually processed within five to ten working days, depending on your bank.
Cancelling less than forty eight hours before your job
If you cancel less than forty eight hours before the scheduled start time, your deposit is not refundable. By this point, we have already committed a crew to your job and turned away other potential bookings for that time slot, so this policy helps us run a reliable service for everyone.
If Sypho needs to cancel your booking
On rare occasions, we may need to cancel or reschedule a booking due to circumstances beyond our control, such as illness within a crew or unforeseen access issues at short notice. If this happens, you will always be offered a full refund of your deposit, or the option to rebook at a convenient time with no extra charge.
Rescheduling
If you would like to move your booking to a different date rather than cancel it, please contact us as early as possible at hello@sypho.co.uk. We will always try to accommodate a new date where we can, and rescheduling requests made more than forty eight hours in advance will not affect your deposit.
Refunds after work has started
Once work has begun on your property, refunds are handled on a case by case basis. If you are unhappy with part of the work, please raise this with us straight away so we can put it right, rather than waiting until the job is finished. Our six month workmanship guarantee also covers issues that are identified after completion.
How to request a cancellation or refund
To cancel a booking or ask about a refund, please contact us at hello@sypho.co.uk with your booking details, and we will confirm the outcome with you as quickly as possible.